Payment & refunds

How to pay

We accept Visa, Mastercard and Elcart bank cards.
A deposit of $200 per person confirms your place. It is paid by card in Kyrgyz som (KGS) at the rate shown before payment; tour prices are shown in US dollars for convenience.
The balance is paid on the first day of the tour. The single room supplement ($200) is paid with the balance.
After “Send booking request” you are redirected to the secure payment page of the processing centre CJSC “MPC” — https://elpay.kg. Paying by card never costs more than paying in cash.
After the payment you receive an electronic receipt. Please save or print it. The tour itself is provided in person in Kyrgyzstan on the booked dates; nothing is shipped.

Card payments are protected by data transfer over a secure HTTPS connection and may be protected by two-factor authentication (3-D Secure).
Cardholder data (card number, CVC2/CVV2, expiry date) is requested only on the payment systems' redirected pages with the corresponding domain names and logos. Our site never asks for or stores card data.
Keep the details printed on your card (number, CVC2/CVV2, expiry date) secret and never share them with anyone.
The bank charges the cardholder no commission for paying on our site.

If a service was provided with inadequate quality, the payment may be refunded to the card it was made from.
The deposit is non-refundable. It is refunded in full if Meken Tours cancels the tour, or if your visa is refused and you let us know at least 2 weeks before the start.
In case of force majeure during the tour, we refund the unused part of the services. If a group does not reach 4 travellers, we offer the same route with a partner company at the same price or another date.
To cancel, write to meken.tours@gmail.com or WhatsApp +996 990 101 046 with your booking reference. We process the refund within 3 business days; when it reaches your card depends on your bank and the card scheme rules (usually up to 30 days).
Refunds go only to the card used for payment. Card payments are never refunded in cash.

For any question about a payment or the quality of a tour, contact us at meken.tours@gmail.com, +996 990 101 046. We reply within 5 business days.
If we cannot resolve a dispute together, you may contact the bank that issued your card. Disputes are governed by the laws of the Kyrgyz Republic.